RETURN POLICY
At Sophie & Amelia Sydney we want you to be happy with your order. If something isn't right, here's how a return works.
Conditions for Returns
A return can only be registered after you have physically received the item.
Return shipping costs, including international shipping, are the customer's responsibility.
Items must be unused, unwashed, undamaged, and in their original condition, with all tags and labels still attached.
Trying an item on is permitted; wearing it is not.
Items intentionally ordered in multiple sizes with the intent to return part of the order are not eligible for return.
Return Process
Report your return to info@sophieameliasydney.com within 30 days of receiving your item.
We will send you the return address of our fulfilment partner.
Ship the item back at your own expense, including any customs or courier charges.
We recommend using a shipping method that includes tracking.
Refunds
Once we receive your returned item and confirm it meets the conditions above, your refund will be issued within 14 days to your original payment method.
Your Rights Under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item has a major failure, is not as described, or otherwise fails to meet a consumer guarantee, you are entitled to a repair, replacement or refund, and we cover the return shipping in those cases. The return window described above is offered in addition to those rights, as a goodwill policy for change-of-mind returns.
Liability
We are not responsible for lost or damaged parcels where tracking confirms delivery to the address provided.
If an incorrect address was supplied, responsibility lies with the customer.
Address errors must be reported within 24 hours of placing the order.